WELCOME TO Pune’s 1st Premium Online Grocery Store

Help & FAQs

Q: How do I place an order?

Ans: We at Punexpress are pleased to introduce new features that will make your online shopping experience more convenient.

  1. You may search for products by name, categories or brands. When you are ready to finalize your order, please click on Checkout. The next screen will give you the option to login or register as a new Customer. Should you have any problems placing an order, please do not hesitate to contact us.
  2. You can call our customer care and you call state all the items in your order list. The customer care will inform you about the charges and the total amount of the cart. After that he will ask the delivery date, delivery time and the payment method. Now the order will be placed and you will receive the Email and SMS about order placed. 

Q: What are your shipping charges?

Ans: We are committed to provide superior customer care. Minimum order amount for free delivery is Rs. 499/-. However if you want to put an order of less than Rs. 499/-, you will be charged extra a nominal Rs. 50/- on your order amount.

Q: How do I return an item?

Ans: We are committed to deliver the best value and highest quality to our customers. Your complete satisfaction is our mission. If your purchase did not meet your expectations for any reasons, please notify us. If you would like to return an item, please call us first to initiate the return process. Please include the original sales invoice along with the returned item in its original packaging. Please check our return policy in detail.

Q. How do I make payments?

Ans. We are offering the following facilities as of now:-

1. Cash on Delivery (COD)
2. Swipe on Delivery

*Conditions Apply.

We will add more payment options for your convenience soon.

Q. How is the order delivered?

Ans. All the items will be neatly packed and hand delivered by our special delivery team.

Q. Do all the items delivered match those being displayed on the website?

Ans. Punexpress attempts to be as accurate as possible. However, there are chances that the actual product would not match the product displayed on the website.

 

Q. How can I confirm that the item has been delivered on-time?

Ans. We'll send you a confirmation of delivery email and our customer care will call before the order is dispatched from our service.

Q. What if I have to cancel my order?

Ans. You can email us and inform us about the cancellation. However this has to be done before your order is shipped. We will also try to call you before we ship your order. You can inform us about the cancellation at this point.

Q. What if the ordered item is out of stock or not available for shipping?

Ans. In case if an ordered item is not available for shipping or if it is out of stock Punexpress will promptly inform the customer by email and phone.

Q. I am unhappy with the product or service I received. What should I do?

Ans. It's very important to us that you are completely satisfied with the products you order from Punexpress. If we have not met your expectations please contact cc@punexpress.com we’ll do whatever it takes to make things right.

Q. What areas are covered by your service?

Ans. currently our service is available in Kalyani Nagar, KP, Magarpatta, Kharadi, Wadgaon Sheri, Viman Nagar, Chandan Nagar, Wagholi, Vishrantwadi, Wanaworie, Dhanori, Hadapsar, Pune Station, MG Road, Mundhwa, Fatima Nagar, Yerawada & Bund Garden Road. We are planning to expand to others parts of pune.